Customer Service Site

Edwin D asked:


I have received no email for a week. Sent daily messages to customer service, get back nice reply that “we’re working on it”. Is this happening to a lot of others?

Kim asked:


Let start off by saying that the service we offer is crappy, and my boss puts out false advertising. I work for a company that “helps” people find jobs at the airlines. However, the way we advertise our services makes it seem as though we are offering them a job. Desparate people looking for a job pay $100 and are led to believe they are guranteed a job at the airlines. Then when registered customers get transferred to our department, and we tell then the steps they need to take, many of them are dumbfounded or pissed because they thought they were interviewing with a job when they really just spoke to someone in our sales rep dept. Our boss just writes this off and basically tells us to sugarcoat everything and make it seem as though we are really offering great service when we are not. We have to be especially careful as to what we say and to so that a customer does not catch on and get irate. Many, many customers call asking for their money back which means that my boss geta even more upset when we supposedly “provoke” a customer into asking for their money back. Today, I got a complaint because a customer who paid for our services went to the airline website we refered them to, only to find the airlines did not have many job positions open. He was not happy, however, I attempted to assuade him by refering him to other job openings that I personally researched online. I also put together a decent resume.

*For those of you who are puzzled, no, we are not a job agency. All we do is research job openings online, give the customers a template resume, give them some information to read, refer them to websites where they can apply for an airline job and tell them to wait 4 weeks for an interview (which may never come, even though we lie and say its guarenteed) all for the good ole price of $95 .*

Well the customer was not happy. The positions I refered him to he was not really qualified for and he was wondering what he paid $95 for, because he thought he was guranteed a job. I didnt think there was anything else I could have done, because there were not many airline openings, I did what I could. But my boss was upset and gave me a long speech. This basically boiled down to me not sugarcoating my words and telling the customer to wait 4 weeks for the airlines to call him about a job opening that was not available.

And of course, we always get the customers who contact your supervisor and tell them you said such and such, when that is really not the case. Unfortunately, we are a small company so we don’t have recorded phone conversations to save our a**.

I am not planning on working for this job long term, but this is something that pays the bills for now. How do I cope with working for a customer that offers crappy/scam services?

bkiersted001 asked:


I work at a fast food restaurant and I seriously lack customer service.
I sometimes do a cashier but I get awkward with almost every customer, and they become awkward with me too. It’s really stressful and embarrassing. Many customers also have a little hard time hearing what I’m saying, because my voice quality is what’s not easy to hear. I feel like I’m an amateur staff at this restaurant. What’s worse is that English is my second language. I usually pronounce some words weirdly, or mix up sentences. Sometimes I can’t think right away what would be appropriate/professional things to say to a customer.
My question is, how can you transform from an amateur to a professional?

Tina W asked:


I am in the customer service business and I get amazed at some of the stuff other people do and get away with. Just curious what was the worst customer experience you have ever had?

Anthony Thompson asked:


I am looking for quality customer service or any work-at-home jobs. I do not want to pay to get the information. Why should you pay for a job? I do not want any gimmicks or frauds. I know I am asking a lot. Yet, there must be good companies looking for employees to do customer service reps who can work at home. Again, I am not looking for something that I have to purchase to buy a list or anything. Thanks.

Barracuda asked:


The pay for the customer service job is 11 an hour, the pay for the corrections officer job is 31,000 in Wyoming. I heard the cost of living is kind of high there. What’s better?

Sophia asked:


I asked the manager what positions they had open at this clothing store, and he said that they were looking for a position for customer service. Does customer service inculde sales associates, or is it something different from a sales associate position? And if so, what does a person in a customer service position do?
Thanks for explaining the differences.

But then in your opinion, which of them is harder?

Paul asked:


I am building an e-commerce site and I have most aspects set. But a big problem is customer service. I have a day job and can’t take calls regarding my own business at work. What service or solution can I use to address this. I need customer service and order taking but really only need one person since it will be slow at first.

I thought maybe a virtual assistant or indian call center. But those are expensive.

Any suggestions? Thank you.

reinventyerrself asked:


I’m the manager of a hotel, and I have a program where we have a Customer Service Tip of the Week, and I’m running out! I need more ideas! Any help will be appreciated. Thanks.

charlesmartel asked:


Three questions:

1) What company anticipates your needs, provides excellent customer service, information, etc?

2) What specifically makes them superior (call center has the right answers, knowledgeble employees, good return policy, quick repair, in home repair provides good time windows for service, etc, etc.)

3) What does it feel like to be a customer there? Why keep coming back?